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Support
Resending License Key

Lost your license information?

Fill the Resending form to have your license key emailed again to you.

Upgrading to Photomatix Pro 5

To check your eligibility for upgrading to Photomatix Pro 5, see the upgrade info page.

Email Support

Customer Service:

Technical Support:

Online Chat

The quickest way to contact us.
Click on the icon to start chatting.

If your query relates to a licensing, registration or ordering issue, we will get back to you within 24 hours, including weekends and holidays.  For other type of queries, you can expect an answer within one working day, though it may take up to two business days for complex technical queries requiring the involvement of engineers.

If you haven't received a reply within that timeframe, please check your spam folder.  If you can't find our reply there either, please email us from another email address or use our phone support line.

Live Chat Support available from Monday to Thursday in the evening Eastern Time starting from 6 pm.

On Saturday and Sunday available in the morning Eastern Time and till 2 pm.

Phone Support

855-288-3414

Monday - Friday: 10 am to 6 pm Eastern Time

Monday - Friday: 14:00 to 22:00 GMT

Update 27-Nov-14: Our Phone Support is not available today due to the Thanksgiving holiday.

For technical issues, it is more efficient to contact us via our email-based Technical Support Form.

Communicating via email makes it easier to provide accurate information, exchange screenshots, and investigate complex issues.

  If you are calling outside the US/Canada, dial 001 before 855-288-3414