Frequently Asked Questions

FAQ on plugins

Resending License Key

Lost your license information?

Fill the Resending form to have your license key emailed again to you.

Upgrading to Photomatix Pro 5

To check your eligibility for upgrading to Photomatix Pro 5, see the upgrade info page.

Email Support

Customer Service:
Technical Support:

Online Chat

The quickest way to contact us.
Click on the icon to start chatting.

For queries on a licensing, registration or ordering issue, you can expect an answer within 24 hours.  For other queries, you should receive a reply within one to two business days, depending on the query's complexity.

If you haven't received a reply within that timeframe, please check your spam folder.  If you can't find our reply there either, please email us from another email address.

Live Chat Support available from Monday to Thursday in the evening from 6 pm Eastern Time (23:00 GMT).

On Saturday and Sunday available in the morning and till 2 pm Eastern Time (19:00 GMT).